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=== Club Officers === There are two officer roles: Manager and Assistant Manager for Matchmaking. They are chosen from the members of the Club for a fixed period of time. Each officer has specific responsibilities but is also expected to be available as a Buddy. ==== Manager ==== The Manager is responsible for the Club's overall operation. The Manager must ensure that the Club members are engaged, seek feedback from both Buddies and their assigned New Members, and drive changes that will improve the quality of their Buddy Club experience. They are also expected to advocate, advertise, and actively recruit new Buddies for the Club to ensure that the number of Buddies available in each popular time zone is adequate to provide quality service to our New Members. The Manager must maintain an up-to-date list of current Buddies in a shared document. ==== Assistant Manager for Matchmaking ==== The Assistant Manager for Matchmaking is responsible for pairing New Members with Buddies. The Assistant Manager for Matchmaking is also affectionately called "The Matchmaker". The current New Member-Buddy pairing procedure is this: * After receiving a request for a Buddy from a New Member, the Assistant Manager for Matchmaking will post in the <code>#buddy-club</code> Discord channel a "New Member Buddy Request" with the relevant details regarding that New Member. * Club members will then have a 48-hour window to volunteer to be the New Member's Buddy. (This window gives everyone a chance to see the post regardless of their schedule/time zone.) ** If after 48 hours, there are multiple Buddies that volunteer for a given assignment, the Matchmaker will randomly assign the New Member to one of these Buddies. ** However, the Matchmaker has ultimate discretion and can "tilt the scales" a little based on the current # of Buddy/New Member pairings and language/time zone considerations. * The Assistant Manager for Matchmaking will then post the New Member-Buddy pairing in the <code>#buddy-club</code> Discord channel. * Lastly, the Assistant Manager for Matchmaking informs the New Member of their assigned Buddy via in-game EVEmail with relevant instructions/expectations. In cases when a Buddy becomes unavailable for an extended period of time, the Assistant Manager for Matchmaking is responsible for finding a suitable replacement Buddy. They must also maintain an up-to-date list of the current New Member-Buddy pairings in a shared document and track the duration of the one-month assignments.
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