Editing ESR:Search And Rescue (SAR) Full Guide (section)

===Step #1: Gather Information===
The more information the Dispatcher can get from the stranded capsuleer, the better. This information will be entered into the SAR Database.

The '''minimum information needed''' is the following:

*'''Pilot Name''' - It is very important that the spelling of the pilot name is exact. There is a very wide variety of names with specific punctuation that needs to be recorded exactly, otherwise contact with the Capsuleer becomes much more difficult. If they give you an alternate contact, get that name as well. Note: The 911 service will have the pilot's name captured in Discord. Copy it from there to avoid spelling mistakes.
*'''Wormhole System Name''' - We need to know where they are, after all (This is provided automatically by the 911 ping).

Other information that will also be necessary:

*Are they in a ship or in their capsule/pod? (just hull size, refrain from soliciting too much intel)
*Do they have a Probe Launcher?
*Do they carry a Mobile Depot or have access to a station?
*Battleships: Have they checked their Frigate Escape Bay for a frigate with a fitted Probe Launcher?
*If another pilot is present: Is a ship equipped with a Ship Maintenance Bay?


Once we know what system the pilot is in, we can immediately search for the system in our [https://evescoutrescue.com/esrc/search.php? SAR database]. This will tell us if there is a healthy Rescue Cache in that system.

'''Usable Rescue Cache:''' If there is a Rescue Cache, and the pilot can use it, we will direct the pilot on how to locate the Cache. This is now done through the use of Shared Bookmarks. Access to sharing the bookmarks, though they can all be seen by anyone in Corp, is restricted to 911 Operators. 
If a bookmark is not available, we direct the pilot to https://evescoutrescue.com/bounce/ which will provide them basic instructions on how to locate the Rescue Cache. We tell the pilot what planet the Rescue Cache is near, at what distance, and what planet the Rescue Cache is in line with. Once they locate the Rescue Cache, we send them the password. Depending on the circumstances, we may stay in conversation with the pilot until they scan their way out of the system. Once the pilot has been assisted, then the information is entered into the Allison database by clicking on the '''yellow Agent''' button at the top of the wormhole system page, entering the pilot information and any other important notes, and saving.

Important: Checking the “Cache was accessed” button resets the cache’s 30 day expiration timer. Checking the “probes and/or scanner” button will display an Upkeep Required notice in Allison.

[[File:SAR-Agent.png | center]]

'''No Rescue Cache:''' If there is no Rescue Cache, the Cache is missing, or the pilot is unable to use the supplies that are in the Rescue Cache, then we move on to trying to determine if there is still an active connection to the stranded pilot’s system. We try to determine from the pilot or other resources we have available to us if there is a connection.

*Do they know any systems connected to the system they are in? If so, do they know the Cosmic Signature(s)? (If they do not know what system they came from, we have them go to their Local Chat. There, they can read through their messages and see the last system they had been in.)
*Ask one of the ESR Coordinator to check for a potential chain using Allison data.
*Check [https://tripwire.eve-apps.com/ Tripwire] to see if there is any information recently recorded there from one of our pilots. Check the Signal Cartel Corp mask, as well as the EvE-Scout Alliance mask normally used only by Thera mapping pilots.
If there is a potential connection, we continue to Step #2. But if we determine that there is no connection remaining, we skip to Step #3.