Buddy Club

DRAFT

Buddy Club is a group of Signaleers who dedicate their time to helping new members of Signal Cartel to get their bearings in the new environment. A new member may request a Buddy who will be selected from the Club by a Coordinator. Instructions on how to send a request are included into a welcome email that new members receive after joining.

Roles

There are three officer roles: President, Vice President Membership and Coordinator. They are elected from the members of the Club for a fixed period of time. Each officer has specific responsibilities but is also expected to be available as a Buddy.

Buddy

Signaleers who want to become a Buddy should contact the Club's Vice President Membership and provide the following information:

• Days of the week and hours (in Eve time) when they are available for communication with the assigned new members.
• Spoken languages.
• Maximal number of members they can support at a time.

There are no entry requirements except being willing to help.

Every new assignment is discussed with Coordinator, and a Buddy is free to accept or reject it. Once the assignment is accepted, the Buddy should get in touch with the new member and introduce themselves. An assignment is limited to one month during which the Buddy should make themselves available during their chosen activity hours for communication with the new member. The Buddy is expected to answer questions and provide advice on Signal Cartel corporate matters and, depending on experience, on the Eve Online gameplay. If the requested information is available in Signal Cartel's online resources, like this wiki or forums, then the Buddy may provide a relevant reference.

It is understood that Buddies may not be available at designated time slots due to real life matters. As usual, such matters are given priority over any in-game commitments. Buddies are expected to inform Coordinator and their assigned new members of their unavailability, except in emergency situations.

Coordinator

Coordinator is responsible for pairing new members with Buddies. After receiving a request for a Buddy, Coordinator should check the roster and find the best candidates based on their availability and spoken language. After obtaining the Buddy's consent to take on the new assignment, Coordinator should inform the requestor of their assigned Buddy.

In cases when a Buddy becomes unavailable for an extended period of time, Coordinator should find a replacement.

Coordinator must maintain an up-to-date list of the current assignments in a shared document.

Vice President Membership

Vice President Membership is responsible for recruiting new Buddies. VP Membership should ensure that the number of Buddies available in each popular time zone is adequate to provide quality service to our new corp members. VP is expected to advocate the Club and actively look for new buddies.

The VP must maintain an up-to-date list of current members in a shared document.

= President

President has overall responsibility for the Club operation. It is the most important role which enables the continued existence of the Club. President must ensure that the Club members are engaged, seek feedback from both Buddies and their assigned new members, and drive changes which will improve the quality of their experience.

Roster

Officers

• President - TBC
• Vice President Membership - TBC
• Coordinator - TBC

Buddies

• TBC